Special orders

Last Updated: December 15, 2022

Special orders are non-standard sizes, custom color, custom mortise service, custom hardware, custom furniture, pre-hung units, custom packing, pre-cut units or any other customization to be applied. All non-stock program is a special order.
Hardware, furniture and doors which goes with special orders also should be understood as special order with appropriate lead time. The lead time for the special orders is individually agreed and cannot be expedited. We do not refund or accept the return of any special orders. Special orders are always paid in advance 100%. Special orders could be changed or cancelled only within first 24 (twenty four) hours after the order placing.

We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate of the lead time required for your item to come in to best of our ability, however we cannot guarantee a lead time in any case.

Customers will be asked to sign a form acknowledging our special order policies, invoices(with drawings if needed) and that they have reviewed the order for accuracy.