Terms and Conditions

Last Updated: December 15, 2022

Use of this Website, www.discounthardware.com and purchase of the goods and services offered on this Website or any purchase from Discount Hardware Direct LLC are governed by the terms and conditions, stated in this agreement. This Agreement constitutes a legal contract between you, the Purchaser, and Discount Hardware Direct LLC, the Seller (the Parties when mentioned together), according to applicable law by placing an Orders for the Goods (Products) and Services on the Website. The Purchaser agrees to be bounded by the Terms and Conditions contained in this Agreement, which coordinate any subsequent cooperation between the Parties with final transfer of the Goods to the Customer (Third Party).

Payment is received in full amount by Discount Hardware Direct LLC by credit card, personal check, wire transfer or online payment prior to acceptance of the Order and the duty to fulfill it. If Discount Hardware Direct LLC agrees to the payment terms other than the foregoing including purchases on credit, the Purchaser receives an invoice for the amount of the Order. Payment can be done immediately upon Purchaser's receipt of the invoice. If the payment is not done in time limit in accordance with this Agreement, Purchaser's accounts will be charged of 2.5% monthly for the credit balance, or the maximum amount allowable by law for every 30 (thirty) calendar days that the account contains balance payment. 

Discount Hardware Direct LLC retains the right to cancel any order that is placed for any item or items that the price appearing on the Website is inaccurate in any respect, including prices resulting from typographical or other errors; in such case Discount Hardware Direct LLC provides the Purchaser the right to purchase the item or items at the correct price, or to receive a full refund, whichever the Purchaser requests. Purchaser agrees that Discount Hardware Direct LLC accepts partial payment for the order and Discount Hardware Direct LLC demands the balance payment in due time for the rest of the order. Discount Hardware Direct LLC reserves all rights and remedies for nonpayment, breach, or default hereunder.

The Purchaser is aware that the Seller is not responsible for the taxes or charges the government may impose on the Goods upon the sale or transfer. Prices on this website can be changed at any time without any notice. But at the same time, as the Seller, being the first distributor and producer, has the aim to sell goods only to professional customers, dealers, builders/contractors, marketplaces etc., undertakes to report its Purchasers 30 (thirty) days prior the price changes. The Seller declares the MAP pricing is very important for providing equal opportunities for all Purchasers and undertakes the duty to regulate the MAP pricing on the market for the Goods of Discount Hardware Direct LLC.

Any Lead Times provided by Discount Hardware Direct LLC are estimated using the best information available at the time of the Order receiving. Discount Hardware Direct LLC accepts the orders with understanding that the standard lead time is starting from 2 (two) business days to 2 (two) weeks: normally it depends on the whole quantity of the order and additional services added. However, any Lead Time provided to the Purchaser is merely estimated and is subject to change due to various circumstances. The Purchaser expressly states that he/she has not relies upon the Lead Time proved by Discount Hardware Direct LLC in any way. The Purchaser should not schedule any installation or trades until the Purchaser receives the ordered products. In case of shipping delay for over four (4) weeks from the announced Lead Time, the Purchaser has the option to cancel the Order within twenty-four (24) hours of his/her receipt of the notice of a delay from Discount Hardware Direct LLC stated lead time. The Purchaser's option to cancel the order is not applicable to custom/special orders if production has already commenced.

Please NOTE, that any kind of change in the invoice is the reason for changing the shipping cost as it influences on dimensions, weight and freight class! A freight company representative may contact the Purchaser prior to the shipment to schedule a convenient date for delivery. Discount Hardware Direct LLC provides the Purchaser all necessary delivery information to prepare for the delivery, including: full carrier information, contact numbers, and tracking numbers. It is the Purchaser's responsibility to work with the delivery center servicing the Purchaser's area to schedule an appointment on the expected date of the delivery. The Purchaser is responsible for providing a commercial address with a receiving deck, or hiring a professional to unload the shipment with a forklift for larger orders. If the Purchaser misses an appointment, a re-delivery fee that could be assessed by the freight company is exclusively Purchaser's responsibility. If the Purchaser is unable to accept the delivery of the products within two (2) calendar days after the shipment arrival to the service center, the carrier has the right to assess monetary charges for storage fees, for which the Purchaser is exclusively responsible. If the delivery address is inaccessible or invalid, the Purchaser agrees to pay the order amount and the additional delivery charges. Discount Hardware Direct LLC strongly advises against the pick-up of the orders from the freight company's terminal or any location other than the delivery address and Discount Hardware Direct LLC is not liable for any damage arising from the Purchaser's decision to do so. At the point of the delivery, Discount Hardware Direct LLC pays all standard shipping costs, and therefore the Purchaser is not required to pay anything to the shipper at the time of delivery. Any payments, if made by the Purchaser to the carrier or its representatives directly for any additional services, are at the Purchaser's sole discretion and cost, and Discount Hardware Direct LLC is not liable for this. Any estimated delivery dates given to the Purchaser are estimates only and the actual delivery date may vary for a variety of reasons. The Purchaser expressly understands that no claims are accepted based on announced delivery date and the Purchaser accepts all losses at his own expenses due to the violation of announced delivery date. Discount Hardware Direct LLC is not liable for delay in delivery or default on obligations due to any cause beyond Discount Hardware Direct LLC reasonable control, including, but not limited to, governmental action, strikes or other troubles, fire, damage or destruction of the Goods, wars (declared or undeclared), acts of terrorism, manufacturers' shortages, availability of transport, materials, fuels, or supplies, and acts of God (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event: (a) the time for Discount Hardware Direct LLC performance is extended reasonably and the Parties adjust all affected dates accordingly; (b) the purchase price is adjusted for any increased costs by Discount Hardware Direct LLC resulting a Force Majeure Event; and (c) the Purchaser is not entitled to any other remedies.

All doors, including “pre-hung” units could be shipped fully or partially knocked down with further requirement of assembly prior to the installation.

Please, be aware! We recommend the Purchaser to have basic hand tools at the delivery (e.g., knife, hammer, cutting pliers, etc.) to open the crates for inspection without destroying packing materials, as well as a camera or smartphone in order to take pictures of the shipment. For larger orders, it is recommended the Purchaser to open the crates in the truck and unload the doors individually (driver's permission may be required); or alternatively, change the receiving address to a commercial address with a receiving deck. The Purchaser is entitled to inspect the shipment before the acceptance, and failure to do so absolves the carrier from liability for concealed damage. If the delivery driver refuses the inspection, the Purchaser should note on the delivery receipt the following: “SHIPMENT REFUSED. DRIVER HAS NOT ALLOWED ME TO EXAMINE THE FREIGHT” or “GOODS EXAMINATION HAS NOT BEEN DONE BECAUSE OF DRIVER'S UNPERMISSION. THE GOODS COULD HAVE CONCEALED DAMAGES”. All visible damage is noted on the bill of lading or the shipping label, however, it is also very important to open all received boxes and to inspect the products for any concealed damage at the time of delivery. If the driver does not allow the Purchaser to inspect the freight, this should be noted on the bill of lading. Discount Hardware Direct LLC is not responsible for any additional shipping fees other than the standard shipping fee. Discount Hardware Direct LLC assumes no responsibility for damage to the product, or personal injury, arising while unloading or unpacking the shipments. We recommend the Purchaser not to sign the proof of delivery until inspecting the freight. In case of the damage or return, the Purchaser can use the same packaging, making sure that the package is in an appropriate condition. If the damage is visible, the Purchaser takes pictures of such damage and makes notes on the delivery receipt. The Purchaser does not sign and accept the deliveries that are “subject to inspection”. PLEASE NOTE, if the Purchaser accepts the Goods which afterwards appear to have concealed damages and at the same time the Purchaser has not made notices mentioned above, Discount Hardware Direct LLC is not liable for caused damage to the Goods. Failure to comply with these rules disqualifies the Purchasers from the merchandise replacement. The Purchaser agrees the risk of destruction or damage of the Goods passes to the Purchaser at the time of acceptance of the Goods at Discount Hardware Direct LLC warehouse in case of pickup, and at the time of acceptance of the Goods at the Purchaser's address in case of delivery by a third-party carrier or in case of delivery of the Goods by Discount Hardware Direct LLC. Discount Hardware Direct LLC confirms that during the transportation of the Goods by a third-party carrier, the Goods are well packaged and insured, and if damage is found by the Purchaser upon the delivery to the Purchaser 's address, the Purchaser follows the instructions of this Terms and Conditions. All damage is reported to the Seller within 3 (three) calendar days from the delivery date if third- party carrier or Discount Hardware Direct LLC delivery are involved or at the time of acceptance of the Goods, if this take place through pickup from the warehouse of Discount Hardware Direct LLC. If the Goods are turned out to be defective through the fault of Discount Hardware Direct LLC after the proper acceptance of the Goods from the carrier delivery or Discount Hardware Direct LLC pickup, the Purchaser has the right on full compensation for the cost of the Goods and the cost of the delivery, if any, or to replace the Goods by a quality product within a reasonable time, which is negotiated between Discount Hardware Direct LLC and the Purchaser for each case individually.

All damage is reported to the Purchaser within 3 (three) calendar days from the shipment/delivery date.

If any parts are missing, the Purchaser agrees to accept the delivery, to make a note on the Bill of Lading/Shipping Label as "Missed" or "Partially missed", and to notify Discount Hardware Direct LLC about this within 3 (three) calendar days from the date of receiving the delivery. Discount Hardware Direct LLC provides the missing parts to complete the order within a reasonable time since receiving the notice of missing parts. Discount Hardware Direct LLC is not responsible for providing replacement or missing parts if not timely notified about this.

Discount Hardware Direct LLC DOES NOT REFUND OR ACCEPT PRE-HUNG, MORTISED OR CUTOMIZED DOORS, SPECIAL ORDER HARDWARE AND FURNITURE IN RETURN. Product insurance is handled by the shipping company which is delivering the Goods in a perfect condition. The Products, where applicable, could be returned within the 45 days after receiving the shipment in case if the product is in a sellable condition and with the original packaging. A twenty percent (20%) fee is charged to any returned Goods. The Purchaser holds the responsibility to pay all shipping charges for returning the Goods. The shipping costs are not refundable. All refunds are processed ONLY upon the receiving of the return Goods to the warehouse and after the warehouse inspection. Only non-damaged Products are accepted for the return. Installed or already assembled Products are considered “received” Goods and cannot be returned. Any defects in the Product are presented to Discount Hardware Direct LLC attention prior to any alteration of defective Product: staining, painting, cutting, installing, or any other alteration of the Product by the Purchaser voids any cancellation, refund, warranty, and/or other accommodations to which the Purchaser is otherwise entitled. Discount Hardware Direct LLC is a producer and distributor of the Products, and the aim of the company and this website is to attract, to develop mutual business relations, to support in sales, etc. the new dealers and professional customers, and not to use retail distribution channel. So the Purchaser understands and acts according to an idea that all issues between the Purchaser and its end customer (the Third Party) should be resolved in the manner of direct cooperation between them without involving Discount Hardware Direct LLC, which has only relations with the Purchaser and impacts both Parties direct relations only.

The Purchaser fills out a Claim Form, which is located at Claim page or provided by the representative of Discount Hardware Direct LLC in order to obtain a resolution as outlined in the previous paragraph. Reports about any defects, damage, missing items, and/or incorrect items are not accepted by any other means (i.e., email, telephone, etc.).

If any Order is preceded by, accompanied by, or followed by a Purchase Order or other similar document provided by the Purchaser, the Parties agree that the Terms and Conditions set forth in this Agreement prevail over any terms contained in such Purchase Order as they conflict with the terms of this Agreement.

The Purchaser agrees that the intellectual property existing on this Website, and associated with any Products offered on this Website, is the exclusive property of Discount Hardware Direct LLC and/or its manufacturers, and the Purchaser agrees that he does not use the intellectual property for economic gain or benefit, or in any fashion not stipulated under this Agreement.

Any warranties for the Goods purchased from Discount Hardware Direct LLC are provided by the manufacturer. Discount Hardware Direct LLC, hereby, expressly disclaims all warranties, either expressed or implied, including but not limited to, on merchantability or fitness to a particular purpose and neither assumes nor authorizes any other person to assume for any liability in connection with the sales of the Goods.

If the Purchaser decides to pick up the Order himself, he is allowed to do so. Address for pickups: 6855 Presidents Drive, Suite 200, Orlando, FL, 32809. All Orders are to be picked up within 7 days after notification. Otherwise, a storage fee of 50$ per day is applied. Please note that the Purchaser has to inform Discount Hardware Direct LLC about the pick-up 24 hours prior to it. The time of prior notification is reasonably estimated by the Purchaser taking into the account that Discount Hardware Direct LLC is not a retail company and prior scheduling is important.

The order is cancelled only with the Seller's approval in a writing form, signed by the Seller. Changes to the order is only made within 24 hours after signing the document without any fees, unless the items are shipped. The Seller is able to impose measures which require the indemnification to the Seller to prevent any loss. As soon as the Order is delivered to a carrier, the Seller only accepts the cancellations with a cancellation fee of twenty percent (20%) of the Order price. Shipping costs are not refundable if the Goods are shipped. THE SELLER WILL NOT ACCEPT CANCELLATIONS OF SPECIAL ORDERS. Shop items and special orders cannot be canceled once the manufacturing process has begun. All cancellations and changes to orders are subject to production and/or material charges which occur prior to the submission of the cancellation or change request. While Discount Hardware Direct LLC takes every effort to honor cancellation and change requests, an Order is considered firm when it is placed, and the Purchaser is liable for the full price of the Orders. Changes and cancellations are done, if required, only with the help of the sales representative or department manager as many branches are involved.

The Purchaser understands that the government may impose additional taxes or charges upon the sale or transfer of the Products. These taxes and all applicable freight costs are included in the invoice total amount. As this Website and Discount Hardware Direct LLC do not belong to the retail branch of sales the Purchaser provides Resale Certificate to be able to do further resale of Discount Hardware Direct LLC products without additional tax charges in accordance with the State and Country laws.

Discount Hardware Direct LLC provides a 2 (two) Years limited warranty for all the Products and Services offered on this Website. By purchasing through this Website the Purchaser confirms that he is acquainted with the warranty terms. Discount Hardware Direct LLC reserves the right to accept or refuse the Purchaser's claims. Note: in order to qualify for the warranty, the items are installed or Assembled by licensed professional personnel (or a professional company) with proper equipment. Installing the door without appropriate equipment and skill can lead to injuries. All warranty claims are to be filed according to the instructions on the warranty page. Please see the whole WARRANTY terms here.

The Customer must make written notice of obvious defects without delay after delivery and hidden defects without delay after their discovery. We are entitled to rectify defects according to our choice by means of subsequent improvement or replacement delivery. Should the rectification of the defect fail within a reasonable grace period of at least two weeks to be set by the Customer in writing, the Customer is entitled to demand, according to his choice, reduction in the purchase price or rescission of the Contract.

Contact Us
Discount Hardware Direct LLC
6855 Presidents Drive, Suite 200, Orlando, FL, 32809
Phone: +1 866-711-1616
e-mail: info@discounthardware.com
www.discounthardware.com